Cancellation Policy: We kindly ask you to call or text us at least 24 hours in advance if you need to cancel or reschedule your appointment. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that time and clients on our waiting list miss the opportunity to receive services.
If you fail to notify us with less than 24 hours notice, you will be charged a 50% penalty fee of the services missed. The charge will be sent by invoice to your email and will need to be paid in full prior to booking future services.
No Show Policy: If you fail to show up for your appointment or are more than 15min late, you are considered a “no show” and will be invoiced for up to 75% of your missed service. This will need to be paid prior to scheduling any future services.
Refund Policy: We do not offer monetary refunds for services rendered. If there is a problem with your service, or an adjustment needs to be made, please contact your service provider directly to have changes or issues addressed, within 2 weeks of initial appointment. After a 2 week window, any changes will be subject to a pricing as a “new service” and no longer a free adjustment.
Wild Roots employs two dogs, Roxy and Rogue. They are staples at the salon and will usually be on site. If you have an issue with this, please let your service provider know prior to your appointment so staff and animals can be properly prepared. If you have a service animal or companion pet, and plan to have them accompany you to the salon, YOU MUST LET YOUR SERVICE PROVIDER KNOW IN ADVANCE and be granted permission, to insure that all introductions can be safely handled and that all guests, 2 legged or 4, can be safe and enjoy their experience. If this policy is not upheld, your dog will not be allowed in the salon while receiving services. Please do not be the client that ruins the dog fun for us all.